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At Shilé, we strive to deliver your orders swiftly, safely, and transparently. Please read the following to understand how we process, ship, and deliver your purchases.
Once your order is confirmed, allow 1–5 business days for processing.
Processing includes: verifying payment, quality checking the product, packaging, and getting it ready for dispatch.
During high-demand periods (sales, holidays), processing might take a bit longer; we will notify you if delays arise.
Some items may ship separately (for logistics or inventory reasons).
After dispatch, the usual delivery window is 6–15 business days, depending on your destination.
For remote or hard-to-reach locations, the timeframe may extend slightly.
You will receive a tracking number once the order is shipped. Use that on our Track Your Order page to follow the shipment’s status.
If delivery is attempted and you're not present, your order may be held at the local post office. We will notify you, and you must contact the local post office to arrange pickup.
We use trusted carriers (USPS, DHL, FedEx, local courier partners, etc.).
The carrier used depends on your location, package weight, and urgency.
Shipping costs and options will be displayed at checkout.
Shipping fees are calculated based on weight, destination, and selected speed at checkout.
We may offer free shipping for orders over a certain amount (e.g. $XX).
Any customs, import duties, or local taxes (if applicable) are the responsibility of the recipient.
We ship globally, but shipping times and fees vary by country.
Your order may be subject to customs, import duties, or taxes in your country. These are not included in our prices or shipping cost.
By placing an international order, you agree to handle these additional charges.
In rare cases, customs rules may delay or prevent delivery; in such instances, Shilé is not liable for delays outside our control.
After dispatch, we email you a tracking number.
You can use that number on our Track Your Order page.
If you don’t receive a tracking number within 5 business days after your order is processed, contact us: support@shile.com.
If your package is lost or damaged in transit, contact us right away at support@shile.com.
Retain all packaging and photos of damage — carriers often require evidence for claims.
We will work with the carrier and re-ship or issue a replacement if the claim is approved.
Please double-check your shipping address before placing the order.
If you need to change your address after placing the order, contact us ASAP at support@shile.com — we’ll try to make changes before dispatch, but cannot guarantee them after shipping.
If a package is returned to sender (e.g. due to wrong address), you may be responsible for re-shipping costs.
We cannot control delays caused by customs, weather, natural disasters, postal strikes, or other events beyond our control.
In such events, delivery times may exceed estimates.
We will keep you informed if prolonged delays occur.
If you have any questions about shipping, delivery, or order status, reach out to us:
Email: support@shile.com
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